Book. Clean. Relax.

About Us

TLC Cleaning was created through a passion for customer service and the desire to easily find and hire a reliable cleaning service! After spending 1 year trying out every single cleaning company in the Jacksonville area – as well as cleaning ourselves – we decided to create something for everyone!

Too many of the other cleaning services had flaws – late appointments, untrustworthy, random cancellations, poor cleaning, poor communication, and unfair customer service – with TLC Cleaning, you won’t have to worry any more!

We’re here to help you save time so that you can focus on what matters most.

Why Us?

Good question! Here’s why:

  • Easy

    Online communication with us is seamless and easy. It only takes 1 minute to book.

  • Trust

    You can trust us! We rigorously vet ALL of our cleaners through background checks.

  • Affordable

    Premium cleaning at an affordable price. We’re here to help.

  • Safe

    We’re insured and all of our cleaners undergo stringent background checks.

  • Seamless Communication

    We’re available 24/7 through online communication: Whatever. Whenever.

  • Flexible

    Need special accommodations? Do you need to reschedule? Don’t worry – we’re here to work with you.

FAQs

Click on each heading to read the answers we have to questions we get asked all the time!

  • 1. What happens if I cancel or reschedule less than 24 hours of the service appointment time range?

    We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or rescheduling can cause big, negative ripple effects throughout our current day and the days ahead.

  • 2. What time will the cleaners arrive?

    We work off of 30-minute estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).

    If you book for an 8-10 am appointment, our team will arrive between 8:00 and 8:30.

  • 3. What is included in the normal cleaning?

    We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of! Our normal, standard, cleaning includes: the outside of all appliances (refrigerator, microwave, and oven), dusting and wiping of all surfaces – such as tables, countertops, desks, dressers etc. – and the wiping down of main door handles and doors, if dirty. We also vacuum and mop (if applicable) all floors in the home (not including the basement).

    We may organize clothes that are left out, blankets and towels (if 1 Load of Laundry is exceeded we will apply our Organization Extra to the total). If required we will also vacuum upholstery. Cleaning faucets, sinks, and dirty dishes is also a part of our normal cleaning service (we provide our own natural dish soap).

    We pay great attention to the bathrooms and bedrooms of each home – as both places are heavily used – it’s important they are completely clean for you! We’re so good you’ll want us back the next day (…it can be arranged)!

  • 4. What is the difference between a normal/standard cleaning and a deep cleaning?

    Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams, and blinds if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is included in our deep clean.

    We pride ourselves on our work so whether you just do the standard cleaning or you add an addition of deep cleaning, we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).

  • 5. Do you provide carpet-cleaning services?

    Yes, we provide carpet cleaning on a per room basis and it is only available as an Extra (additional item) to a regular cleaning. We do not provide a carpet cleaning service as a separate package. Pricing is available during checkout. We like to keep things simple around here.

  • 6. Do you clean baseboards?

    Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home. They just keep on going and going and…going…and…

  • 7. How long will it take to clean my home?

    The most asked question out there! It’s no surprise! But, unfortunately, there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that. Every home is different but just for an average, a 3 BR and 2 Baths may take 3-4 hrs for 2 people and 5-6 for 1 person.

    We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. If you find us still scrubbing baseboards at 10pm, don’t hesitate to ask us to leave.

  • 8. Are we insured?

    Great question! Yes, we are! We’re going to be keeping this answer nice and simple!

  • 9. How much experience do your cleaners have?

    All of our cleaners have at least 2-3 years of experience in residential cleaning and are well trained in-house on our proprietary cleaning methods – we move with purpose – watch out!

  • 10. Do you do background checks on your cleaners?

    We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.

  • 11. What happens if a customer is not satisfied?

    We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and happily redo any missed spots/areas completely free of charge, whenever you want!

  • 12. Do you use natural products?

    Yes! We use all natural products and in particular try to restrict our brand usage to Seventh Generation products. Our all-purpose heavy cleaner is a vinegar and water solution mixture.

    If you have particular products you would like us to use, just leave a note in the comments section and we will accommodate you. If you would like to have us switch products for the next scheduled cleaning just email us! We’re keeping it simple here.

  • 13. Do you use chemicals?

    No, not unless you would like us to or unless there is no way for us to get out any particular stain or “gunk” build-up – we may resort to a heavier all-purpose cleaner with minimal chemical composition.

  • 14. Do you offer any other discounts?

    Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts!

    Always check your email and our website for the latest coupon discounts

  • 15. Do you take special requests?

    Yes, we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.

  • 16. Can I book a Bi-Weekly/Monthly/Weekly cleaning for the discount and just cancel the service after one cleaning?

    No, those discounts are strictly for frequency cleanings – Bi-Weekly, Monthly, or Weekly – if you cancel after the 1st service, the difference from the discount you received will be applied (you will be charged) towards your initial balance and it will be treated as a Onetime cleaning.

    You may cancel or switch after 3 cleanings. We don’t want anyone to take advantage of the deals we offer to our loyal customers!